faq

Are all figures signed and numbered?

All figures are numbered with certificate of authenticity. Figure is only signed if specified. 

How can I cancel my order?
Once an order enters our system [Pre-Orders or in stock items], it cannot be altered, canceled or modified in any way. Please triple check your information and the item description before placing your order and be absolutely sure you want to add a piece to your collection before you place an order. All sales are final.

How can I change my address?

Best way to contact us about address changes is to go through the contact page and open a ticket.

When will my order be shipped to me?
Upon first release, estimated production time and shipping will take up to 5 months, we are hoping for Q1 2025. Sometimes it does take us a bit longer, and we do our best to notify our collectors about any delays, but you can always feel free to check in with us by asking on the contact page.

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

My figure arrived damaged – what now?

Please send photos of the damage to info@juniprstudios.com. We want our collectors to be happy, and in most cases we will replace the figure free of charge.